The Operations Analyst will serve in project management and analytical capacity. Able to work extended hours when necessary.Able to work with moderate daily pressure.
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Assist with managing and measuring the performance of, third-party EDI, customer billing, customer service, third party verification providers, and regulatory service providers.Work closely with Supply, Marketing, Sales, and Accounting to achieve company goals.Contribute to mentoring and training of Analysts and Customer Service Reps.Participate in planning and testing for bill platform conversion.Work to improve and maintain processes for regulatory compliance in enrollment, billing, contract renewal, transaction management, customer care, and collections.Responsive team player with ability to handle multiple tasks and maintain control and order over same as well as quickly prioritize among numerous pressing tasks.Must be proficient in MS Office, particularly MS Excel.Must be an independent thinker, able to provide ideas and see the overall goals.Degree required with minimum of 5 years in deregulated industry.Comprehensive knowledge of deregulated electric and gas markets not limited to Texas, California, and the Northeast.We are a small shop and we all work to get things accomplished.
We are looking for people that are not averse to rolling up their sleeves and getting the job done. We need new team members that want to work and make a difference. Located in Houston, Southwest Power And Light provides retail electricity to residential and commercial customers in Texas.
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